Shipping policy

Thank you for shopping with Full Moon Print Works. The following Shipping Policy outlines how we handle processing, production, and delivery of your custom products.

1. Order Processing Time

All orders begin with a mockup/proof approval process.

  • We will not start production until you approve the mockup.

  • Processing and production times vary depending on product type, order size, and current workload.

  • Average production time: 3–7 business days after approval (not including weekends or holidays).

Delays may occur during peak seasons or due to material shortages.

2. Custom Products

Because our items are made to order, production time begins after mockup approval.
Orders cannot be rushed unless a rush fee is agreed upon in advance.

3. Shipping Times

Shipping time is separate from production time.

Estimated shipping times:

  • Standard Shipping (USA): 3–7 business days

  • Priority Shipping (USA): 2–4 business days

  • Express Shipping (USA): 1–2 business days

These are estimates provided by the carrier. We cannot guarantee delivery dates.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order size

  • Weight

  • Destination

  • Shipping method selected

Occasionally, promotional free shipping may be offered.

5. Tracking Information

Once your order ships, you will receive a tracking number by email.
Please allow up to 24–48 hours for tracking to update after the label is created.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Full Moon Print Works is not responsible for:

  • Delays due to incorrect addresses

  • Lost packages caused by wrong customer information

  • Additional shipping costs to resend a returned order

If a package is returned to us due to an incorrect address, the customer must pay for reshipment.

7. Lost, Delayed, or Stolen Packages

Once a package is scanned by the carrier, responsibility transfers to the shipping provider.

Full Moon Print Works is not liable for:

  • Lost packages

  • Stolen packages

  • Carrier delays

  • Packages marked as “Delivered” but not received

For these cases:

  • You must contact the carrier directly to file a claim.

  • We will assist when possible, but we cannot guarantee replacements or refunds for carrier-related issues.

8. Shipping Damage

If your product arrives damaged during shipping:

You must notify us within 48 hours with:

  • A clear photo of the damaged item

  • A photo of the packaging

  • Your order number

We will assist with a replacement when eligible.

9. International Shipping (Optional – remove if not needed)

If you plan to ship internationally, I can add a full international policy.
For now, I will include a placeholder:

  • International shipping availability and rates vary by country.

  • Import taxes, customs fees, and duties are the customer’s responsibility.

Let me know if you want this section expanded.

10. Contact Us

For shipping-related questions or concerns, contact us at:

Email: info@fullmoonprintworks.com
Phone: (713) 487-9076