Refund policy

 

At Full Moon Print Works, every product is custom-made to order. Because of the personalized nature of our items, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been approved.

However, your satisfaction matters to us. Below are the full details of our policy:

1. Custom Products – All Sales Are Final

All products we create are made specifically for each customer. For this reason:

  • We do not offer returns or refunds for custom items due to customer error, change of mind, or dissatisfaction with design after approval.

  • No refunds or reprints can be issued once the production process has started.

2. Design Approval (Mockup Approval)

Before printing, we send a mockup (digital proof) for customer approval.

By approving the mockup:

  • You confirm that all artwork, spelling, colors, sizes, placement, and details are correct.

  • You accept that Full Moon Print Works is not responsible for any errors noticed after approval.

  • Production will begin immediately after approval, and changes cannot be made.

Please review your proof carefully before approving.

3. Our Responsibility – When We Will Reprint or Refund

We will gladly reprint or refund your order only if the error was caused by us.

This includes:

  • Wrong design compared to the approved mockup

  • Wrong quantity received

  • Wrong material or product type

  • Major printing defects

To qualify:

  • You must contact us within 72 hours of receiving your order

  • Provide photos or detailed evidence of the issue

If the error is confirmed, we will issue:

  • A free reprint
    or

  • A refund, depending on the situation

4. Shipping Damage

If your order arrives damaged due to shipping:

  • Please notify us within 48 hours

  • Include photos of the packaging and damaged item

We will assist in filing a claim and replacing the product when eligible.

5. Color Disclaimer

Colors shown in digital mockups may vary slightly from printed products due to:

  • Screen/device settings

  • Printer and material differences

These variations are not considered defects and are not eligible for refunds or reprints.

6. Customer Responsibility

The customer is responsible for:

  • Reviewing all proofs before approval

  • Providing correct spelling, sizing, and artwork

  • Providing the correct shipping address

We are not responsible for delays caused by incorrect information provided by the customer.

7. Contact Us

If you believe there was an error on our part or need assistance, contact us at:
Email: info@fullmoonprintworks.com
Phone: (713)487-9076